| ผู้แต่ง |
Chibili, Michael |
| ชื่อเรื่อง |
Modern Hotel Operations Management |
| ISBN |
978113845551 |
| ISBN |
113845551 |
| ISBN |
900187891 |
| ISBN |
978900187891 |
| ISBN |
900187890 |
| ISBN |
978900187890 |
| ISBN |
135121729 |
| ISBN |
978135121729 |
| พิมพ์ลักษณ์ |
Milton : Taylor and Francis, 2017 |
| เลขเรียก |
647.94068 2 |
| เลขหมู่ |
TX911.3.M27 B46 201 |
| ลักษณะทางกายภาพ |
1 online resource (657 pages |
| หมายเหตุ |
10.2 Safety and security legislation and programmes 2 |
| หมายเหตุ |
Contents: 8.1 Introduction8.2 The accounting function and systems; 8.3 Principal financial statements; 8.4 Management reports; 8.5 Some accounting issues; 8.6 Forecasting and budgeting; Summary; Questions and assignments for reflection; 9 Facility Engineering and Maintenance; 9.1 Introduction; 9.2 Roles and responsibilities; 9.3 Types of maintenance; 9.4 Hotel energy and water management; Summary; Questions and assignments for reflection; 10 Managing Safety and Security Issues; 10.1 Introduction |
| หมายเหตุ |
Contents: 6.11 Managing wages and salaries6.12 Other matters; Summary; Questions and assignments for reflection; 7 Marketing for the Hospitality Industry; 7.1 Introduction; 7.2 What is marketing?; 7.3 Hospitality marketing and sales; 7.4 Current trends in hospitality marketing; 7.5 Planning and creating service products; 7.6 Importance of service employees in sales and marketing; 7.7 Digital marketing in the hospitality industry; Summary; Questions and assignments for reflection; 8 Financial Control and the Accounting Department 8 |
| หมายเหตุ |
Contents: 5.6 Conference and Banqueting5.7 Hotel bars; Summary; Questions and assignments for reflection; 6 Hospitality Human Resource Management; 6.1 Introduction; 6.2 Human Resource Management functions; 6.3 The importance of Human Resource Management to hospitality managers; 6.4 New approaches to organising human resources; 6.5 Trends shaping human resource management in the hospitality industry; 6.6 Trends in the nature of work; 6.7 Recruitment and Selection; 6.8 Training; 6.9 Motivation; 6.10 Performance Management 8 |
| หมายเหตุ |
Contents: 3.1 Introduction3.2 General Management; 3.3 Other members of the Executive Team; 3.4 The Property Management System; Summary; Questions and assignments for reflection; 4 The Rooms Department; 4.1 Introduction; 4.2 A guest's journey; 4.3 Reservations; 4.4 The Front Office; 4.5 Housekeeping; Summary; Questions and assignments for reflection; 5 The Food and Beverage Department; 5.1 Introduction; 5.2 Types of Food and Beverage Service Operations; 5.3 The restaurant business; 5.4 Restaurant operations; 5.5 Room service 8 |
| หมายเหตุ |
comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides."--Provided by publisher. |
| หัวเรื่อง |
SINESS & ECONOMICS / Small Business--bisacsh 4 |
| หัวเรื่อง |
tel management.--fast--(OCoLC)fst00961743 7 |
| หัวเรื่อง |
tel housekeeping.--fast--(OCoLC)fst00961737 7 |
| หัวเรื่อง |
tel housekeeping. 7 |
| หัวเรื่อง |
tel management. 0 |
| หัวเรื่อง |
erations Management. 0 |
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