| LEADER 06151cam 22733Mu 4500 |
| 001 147 |
| 003 ULIBM |
| 005 20180301054648. |
| 006 m d |
| 007 cr |n|---|||| |
| 008 171014s2017 xx o 000 0 eng |
| 015 ^aGBB7N8546^2bn |
| 020 ^z978113845551 |
| 020 ^z113845551 |
| 020 ^a900187891 |
| 020 ^a978900187891 |
| 020 ^z900187890 |
| 020 ^z978900187890 |
| 020 ^a135121729 |
| 020 ^a978135121729 |
| 035 ^a(OCoLC)1006425877^z(OCoLC)958651120^z(OCoLC)959033060^z(OCoLC)1005566490^z(OCoLC)101275092 |
| 035 ^a1353735^b(N$T |
| 040 ^aEBLCP^beng^epn^cEBLCP^dTYFRS^dOCLCQ^dYDX^dN$T^dOCLCF^dIDEBK^dNL |
| 049 ^aMAI |
| 050 4 ^aTX911.3.M27^bB46 201 |
| 082 04 ^a647.94068^22 |
| 100 1 ^aChibili, Michael |
| 245 10 ^aModern Hotel Operations Management |
| 260 ^aMilton :^bTaylor and Francis,^c2017 |
| 300 ^a1 online resource (657 pages |
| 500 10.2 Safety and security legislation and programmes 2 |
| 504 In cludes bibliographical references and index. |
| 505 8.1 Introduction8.2 The accounting function and systems; 8.3 Principal financial statements; 8.4 Management reports; 8.5 Some accounting issues; 8.6 Forecasting and budgeting; Summary; Questions and assignments for reflection; 9 Facility Engineering and Maintenance; 9.1 Introduction; 9.2 Roles and responsibilities; 9.3 Types of maintenance; 9.4 Hotel energy and water management; Summary; Questions and assignments for reflection; 10 Managing Safety and Security Issues; 10.1 Introduction |
| 505 6.11 Managing wages and salaries6.12 Other matters; Summary; Questions and assignments for reflection; 7 Marketing for the Hospitality Industry; 7.1 Introduction; 7.2 What is marketing?; 7.3 Hospitality marketing and sales; 7.4 Current trends in hospitality marketing; 7.5 Planning and creating service products; 7.6 Importance of service employees in sales and marketing; 7.7 Digital marketing in the hospitality industry; Summary; Questions and assignments for reflection; 8 Financial Control and the Accounting Department 8 |
| 505 5.6 Conference and Banqueting5.7 Hotel bars; Summary; Questions and assignments for reflection; 6 Hospitality Human Resource Management; 6.1 Introduction; 6.2 Human Resource Management functions; 6.3 The importance of Human Resource Management to hospitality managers; 6.4 New approaches to organising human resources; 6.5 Trends shaping human resource management in the hospitality industry; 6.6 Trends in the nature of work; 6.7 Recruitment and Selection; 6.8 Training; 6.9 Motivation; 6.10 Performance Management 8 |
| 505 3.1 Introduction3.2 General Management; 3.3 Other members of the Executive Team; 3.4 The Property Management System; Summary; Questions and assignments for reflection; 4 The Rooms Department; 4.1 Introduction; 4.2 A guest's journey; 4.3 Reservations; 4.4 The Front Office; 4.5 Housekeeping; Summary; Questions and assignments for reflection; 5 The Food and Beverage Department; 5.1 Introduction; 5.2 Types of Food and Beverage Service Operations; 5.3 The restaurant business; 5.4 Restaurant operations; 5.5 Room service 8 |
| 506 Ow ing to Legal Deposit regulations this resource may only be accessed from within National Library of Scotland on library computers. For more information contact enquiries@nls.uk.^5StEdNL |
| 520 "A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides."--Provided by publisher. |
| 590 Ma ster record variable field(s) change: 050, 072, 082, 650 - OCLC control number change 04 |
| 650 BU SINESS & ECONOMICS / Small Business^2bisacsh 4 |
| 650 Ho tel management.^2fast^0(OCoLC)fst00961743 7 |
| 650 Ho tel housekeeping.^2fast^0(OCoLC)fst00961737 7 |
| 650 Ho tel housekeeping. 7 |
| 650 Ho tel management. 0 |
| 650 Op erations Management. 0 |
| 655 El ectronic books. 08 |
| 856 BS COhost^uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1353735 ^ |
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