| LEADER 00000nam 22004698a 4500 |
| 001 67 |
| 003 ULIBM |
| 008 120723s2008||||th 000 0 eng d |
| 020 ^a9780702029288 |
| 099 ^aMA3^bCo826V |
| 100 1 ^aCorsan, John R |
| 245 14 ^aThe veterinary receptionist :^bessential skills for clientcare /^cJohn R. Corsan, Adrian R. Mackay |
| 250 ^a2nd ed |
| 260 Edinburgh ;^aNew York :^bElsevier Saunders,^c2008 |
| 300 ^aix, 161p. ;^c24cm. |
| 504 ^aIncludes bibliographical references and index |
| 505 0 ^aClient service defined -- Make your first impressionscount -- Focus on your client -- Making the client feel^'special^' -- Telephone skills -- Professional underpressure -- Profit from complaints -- Client servicesolutions -- Fundamentals of first aid -- Labelling anddispensing |
| 650 0 ^aVeterinary hospitals |
| 650 0 ^aReceptionists |
| 650 12 ^aHospitals, Animal |
| 650 22 ^aAnimal Technicians |
| 650 22 ^aConsumer Satisfaction |
| 650 22 ^aMedical Receptionists |
| 700 1 ^aMackay, Adrian R |
| 999 ^aอรทัย โคตรธาดา |