LEADER 00000nam 22004698a 4500 |
001 67 |
003 ULIBM |
008 120723s2008||||th 000 0 eng d |
020 ^a9780702029288 |
099 ^aMA3^bCo826V |
100 1 ^aCorsan, John R |
245 14 ^aThe veterinary receptionist :^bessential skills for clientcare /^cJohn R. Corsan, Adrian R. Mackay |
250 ^a2nd ed |
260 Edinburgh ;^aNew York :^bElsevier Saunders,^c2008 |
300 ^aix, 161p. ;^c24cm. |
504 ^aIncludes bibliographical references and index |
505 0 ^aClient service defined -- Make your first impressionscount -- Focus on your client -- Making the client feel^'special^' -- Telephone skills -- Professional underpressure -- Profit from complaints -- Client servicesolutions -- Fundamentals of first aid -- Labelling anddispensing |
650 0 ^aVeterinary hospitals |
650 0 ^aReceptionists |
650 12 ^aHospitals, Animal |
650 22 ^aAnimal Technicians |
650 22 ^aConsumer Satisfaction |
650 22 ^aMedical Receptionists |
700 1 ^aMackay, Adrian R |
999 ^aอรทัย โคตรธาดา |